:root {
  --bg: #f4efe6;
  --ink: #1c1915;
  --muted: #6b6258;
  --card: #fffaf3;
  --line: #ddd2c3;
  --accent: #9a3b1a;
  --accent-ink: #fffaf3;
  --warn: #8a4b12;
}

* { box-sizing: border-box; }
body {
  margin: 0;
  font: 16px/1.45 "Iowan Old Style", "Palatino Linotype", Palatino, serif;
  color: var(--ink);
  background: var(--bg);
}
a { color: var(--accent); }
code {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 0.9em;
}
.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 1rem 1.5rem;
  border-bottom: 1px solid var(--line);
  background: var(--card);
}
.brand {
  font-weight: 700;
  color: var(--ink);
  text-decoration: none;
  letter-spacing: 0.02em;
}
.topbar nav {
  display: flex;
  gap: 1rem;
  align-items: center;
}
.logout, .inline { display: inline; }
button, .topbar nav a {
  font: inherit;
}
button {
  background: var(--accent);
  color: var(--accent-ink);
  border: 0;
  border-radius: 4px;
  padding: 0.45rem 0.8rem;
  cursor: pointer;
}
.logout button {
  background: transparent;
  color: var(--muted);
}
.page {
  max-width: 1100px;
  margin: 0 auto;
  padding: 1.5rem;
}
.toolbar, .hero {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-end;
  margin-bottom: 1.25rem;
}
h1, h2 { margin: 0 0 0.4rem; }
.muted { color: var(--muted); }
.search, form p { display: flex; gap: 0.5rem; }
input, select, textarea {
  font: inherit;
  padding: 0.45rem 0.6rem;
  border: 1px solid var(--line);
  border-radius: 4px;
  background: #fff;
  width: 100%;
}
.search input { min-width: 18rem; flex: 1; }
.search select, .search button, .inline select, .inline button { width: auto; }
.inline { display: flex; gap: 0.4rem; align-items: center; }
.grid {
  width: 100%;
  border-collapse: collapse;
  background: var(--card);
}
.grid th, .grid td {
  text-align: left;
  padding: 0.7rem 0.8rem;
  border-bottom: 1px solid var(--line);
}
.card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 1rem 1.1rem;
  margin-bottom: 1rem;
}
.layout {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
}
.stats {
  display: flex;
  gap: 1rem;
}
.stats div {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 0.6rem 0.9rem;
  min-width: 7rem;
}
.stats span {
  display: block;
  color: var(--muted);
  font-size: 0.85rem;
}
.pill {
  display: inline-block;
  border-radius: 999px;
  padding: 0.1rem 0.55rem;
  background: #efe4d4;
  font-size: 0.8rem;
}
.pill.warn, .pill.high { background: #f3d2c4; color: var(--warn); }
.pill.medium { background: #efe4d4; }
.pill.low { background: #dce8d8; }
.stack { list-style: none; padding: 0; margin: 0; }
.stack li {
  padding: 0.7rem 0;
  border-bottom: 1px solid var(--line);
}
.ticket-head {
  display: flex;
  gap: 0.5rem;
  align-items: center;
  flex-wrap: wrap;
}
.chat { list-style: none; padding: 0; }
.chat li {
  padding: 0.6rem 0.7rem;
  border-radius: 6px;
  margin: 0.4rem 0;
  background: #efe4d4;
}
.chat li.assistant { background: #e7eee8; }
.who {
  display: block;
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
}
.empty, .crumb { color: var(--muted); }
.auth-card {
  max-width: 24rem;
  margin: 3rem auto;
  background: var(--card);
  padding: 1.5rem;
  border: 1px solid var(--line);
  border-radius: 8px;
}
@media (max-width: 800px) {
  .layout, .toolbar, .hero { display: block; }
  .search input { min-width: 0; width: 100%; }
}